What You'll Learn
We introduce you to the skills and knowledge needed in today's cleaning workforce.
You’ll learn:
Respond to an emergency situation:
- Recognise and assess an emergency situation.
- Ensure safety for self, bystanders and casualty.
- Assess the casualty and recognise the need for first aid response.
- Seek assistance from emergency services.
Apply appropriate first aid procedures:
- Perform cardiopulmonary resuscitation (CPR) in accordance ARC guidelines.
- Provide first aid in accordance with established first aid principles.
- Display respectful behaviour towards casualty.
- Obtain consent from casualty where possible.
- Use available resources and equipment to make the casualty as comfortable as possible.
- Operate first aid equipment according to manufacturers’ instructions.
- Monitor the casualty’s condition and respond in accordance with first aid principles.
Communicate details of the incident:
- Accurately convey incident details to emergency services.
- Report details of incident in line with appropriate workplace or site procedures.
- Complete applicable workplace or site documentation, including incident report form.
- Maintain privacy and confidentiality of information in line with statutory or organisational policies.
Review the incident:
- Recognise the possible psychological impacts on self and other rescuers and seek help when required.
- Contribute to a review of the first aid response as required.
Some of the industries your skills will be used in are:
- child care centres
- disability services
- commercial businesses
- small businesses
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COURSE DETAILS:
Inside each unit, you will get the following:
- A Learner Manual - this is where you will find all of the content. These guides have been written by actual industry leaders.
- Self-Paced Workbook - these can be easily downloaded and printed or done right on your computer.
- Written Quizzes and Assessments - these are simple and easy to understand and can be printed or done online.
- Physical Skill and Demonstration - scenarios written specifically to practice skills that you will need in the real life industry.
- Certificate upon Completion
HOW WILL I BE ASSESSED?
Our goal is to make assessing as easy an as fun as possible. You are required to provide evidence that you have completed the work. We use short answer questions, long answer questions, quizzes, photos and videos. Below are some activities that you will be required to do in order to complete this unit:
Managed, in line with ARC guidelines, the unconscious, breathing casualty including appropriate positioning to reduce the risk of airway compromise.
Managed, in line with ARC guidelines, the unconscious, non-breathing adult, including:
- performing at least 2 minutes of uninterrupted single rescuer cardiopulmonary resuscitation (CPR) (5 cycles of both compressions and ventilations) on an adult resuscitation manikin placed on the floor
- following the prompts of an automated external defibrillator (AED) to deliver at least one shock
- demonstrating a rotation of single rescuer operators with minimal interruptions to compressions
- responding appropriately in the event of regurgitation or vomiting
Managed, in line with ARC guidelines, the unconscious, non-breathing infant, including:
- performing at least 2 minutes of uninterrupted single rescuer CPR (5 cycles both compressions and ventilations) on an infant resuscitation manikin placed on a firm surface
Managed casualties, with the following:
- anaphylaxis
- asthma
- non-life-threatening bleeding
- choking
- envenomation, using pressure immobilisation
- fractures, dislocations, sprains and strains, using appropriate immobilisation techniques
- minor wound cleaning and dressing
- nosebleed
- shock
Responded to at least one simulated first aid incident contextualised to the candidate’s workplace or community setting, where the candidate has no knowledge of the casualty’s condition prior to starting treatment, including:
- identifying the casualty’s illness or injury through history, signs and symptoms
- using personal protective equipment (PPE) as required
- providing appropriate first aid treatment
- conveying incident details to emergency services or advising casualty on any required post incident action
- providing an accurate verbal and written report of the incident
- reviewing the incident.
Meet the Trainer

Fiona Morris
Founder - Australian Cleaning Academy
Our head trainer, Fiona Morris, has over 20 years experience in the cleaning. Not only has she established several successful cleaning businesses, she has trained many future cleaning business owners and upskilled many in the industry.
A qualified trainer and assessor, holding Cert IV TAE/ WHS and Cert III Cleaning Operations.
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