What You'll Learn
We introduce you to the skills and knowledge needed in today's cleaning workforce.
You’ll learn how to:
Prepare to remove carpet stains:
- Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
- Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
- Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
- Identify and report pre-existing damage to carpet according to organisational requirements.
- Confirm fibre type, construction method and condition of carpet to determine appropriate stain removal method.
- Identify type of stain on carpet and previous treatments or removal methods that have been applied through observation or by clarifying with client.
- Determine stain removal method, equipment and sequence of tasks and prepare required cleaning agents according to carpet type and cause of stain according to organisational and manufacturer requirements.
- Advise client of likelihood of treatment success and obtain approval to proceed with stain removal process according to organisational requirements.
Treat carpet stains:
- Patch test carpeted surface for colour fastness.
- Pre-clean by removing as much as possible physical remnants of stain using method suited to cause of stain and carpet type.
- Inspect for evidence of previously used chemicals that may impede the cleaning process and, if necessary, remove all chemicals before applying stain removal agent.
- Use appropriate cleaning methods to remove stains according to manufacturer recommendations and job requirements.
- Check that stain removal method is working and repeat stain removal action when carpet has not cleaned sufficiently first time until agreed job requirements have been met.
Finalise stain removal:
- Extract chemical residue using required extraction equipment and method according to manufacturer recommendations and job requirements.
- Check treated carpet for pH levels and apply neutraliser, if required, according to manufacturer instructions.
- Dry treated area or leave to dry according to organisational and job requirements.
- Compare treated area with surrounding surface to determine need for further action.
Complete work activities:
- Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
- Safely clean and/or dispose of PPE as required by organisational standards.
- Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
- Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.
Some of the industries your skills will be used in are:
- child care centres
- disability services
- commercial businesses
- small businesses
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COURSE DETAILS:
Inside each unit, you will get the following:
- A Learner Manual - this is where you will find all of the content. These guides have been written by actual industry leaders.
- Self-Paced Workbook - these can be easily downloaded and printed or done right on your computer.
- Written Quizzes and Assessments - these are simple and easy to understand and can be printed or done online.
- Physical Skill and Demonstration - scenarios written specifically to practice skills that you will need in the real life industry.
- Certificate upon Completion
HOW WILL I BE ASSESSED?
Our goal is to make assessing as easy an as fun as possible. You are required to provide evidence that you have completed the work. We use short answer questions, long answer questions, quizzes, photos and videos. Below are some activities that you will be required to do in order to complete this unit:
Treat one solvent soluble, one tannin, one protein and one water stain on both:
- one natural fibre carpet type
- one synthetic fibre carpet type.
Meet the Trainer

Fiona Morris
Founder - Australian Cleaning Academy
Our head trainer, Fiona Morris, has over 20 years experience in the cleaning industry. Not only has she established several successful cleaning businesses, she has trained many future cleaning business owners and upskilled many in the industry.
A qualified trainer and assessor, holding Cert IV TAE/ WHS and Cert III Cleaning Operations.