Work effectively in a business environment
CODE: BSBOPS201
ENROL TODAY (or express interest)
What You'll Learn
We introduce you to the skills and knowledge needed in today's cleaning workforce.
You’ll learn:
Identify the business context:
- Identify organisational requirements and responsibilities and confirm understanding with relevant personnel
- Identify legal rights and responsibilities of employees and employers
- Identify requirements for duty of care and organisational objectives, standards and values
- Identify and distinguish between roles and responsibilities of staff within organisational structure
- Identify own role and task requirements within a team
Work in a team:
- Identify and follow requirements for a safe work environment
- Communicate and collaborate with relevant personnel in a courteous and non-discriminatory manner
- Complete allocated tasks according to organisational requirements
- Use questioning techniques to clarify instructions and responsibilities
- Seek assistance when difficulties arise and escalate issues to team leaders, as required
Develop effective work habits:
- Identify work and personal priorities
- Apply time management strategies to work duties
- Communicate workload issues to team leaders in a timely manner
- Seek and act upon feedback from relevant personnel
Some of the industries your skills will be used in are:
- child care centres
- disability services
- commercial businesses
- small businesses
COURSE OPENS ON ***
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COURSE DETAILS:
Inside each unit, you will get the following:
- A Learner Manual - this is where you will find all of the content. These guides have been written by actual industry leaders.
- Self-Paced Workbook - these can be easily downloaded and printed or done right on your computer.
- Written Quizzes and Assessments - these are simple and easy to understand and can be printed or done online.
- Physical Skill and Demonstration - scenarios written specifically to practice skills that you will need in the real life industry.
- Certificate upon Completion
HOW WILL I BE ASSESSED?
Our goal is to make assessing as easy an as fun as possible. You are required to provide evidence that you have completed the work. We use short answer questions, long answer questions, quizzes, photos and videos. Below are some activities that you will be required to do in order to complete this unit:
Complete at least four tasks in a business environment, including:
- working to organisational standards
- managing workload
- working as part of a team.
In the course of the above, the candidate must:
- comply with legal responsibilities, and organisational requirements
- escalate issues and seek assistance.
Meet the Trainer
Fiona Morris
Founder - Australian Cleaning Academy
Our head trainer, Fiona Morris, has over 20 years experience in the cleaning. Not only has she established several successful cleaning businesses, she has trained many future cleaning business owners and upskilled many in the industry.
A qualified trainer and assessor, holding Cert IV TAE/ WHS and Cert III Cleaning Operations.
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I’ve gone from feeling stressed out and overworked to loving the life I live. This podcast has changed my life. I feel like Rani and Elle are trusted friends guiding me to a better version of myself.
Alex Deal
Founder of Level Up
