What You'll Learn
We introduce you to the skills and knowledge needed in today's cleaning workforce.
You’ll learn how to:
Inspect and assess water damage:
- Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
- Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
- Determine the source and presence of water, and potentially affected areas according to job and WHS requirements.
- Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
- Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
- Seek specialist advice, where required, according to organisational and legislative requirements.
- Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
Prepare to undertake restoration of water-damaged area:
- Determine restoration methods, equipment and sequence of tasks according to presence of clean or contaminated water, level of damage, and type of structure and contents.
- Position safety signage and barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
- Eliminate or contain water source according to WHS, organisational and job requirements.
- Remove structural elements that may impede the water restoration process according to work role, WHS and job requirements.
- Identify and dispose of water-damaged items and materials that are unable to be remediated, including carpet and underlay affected by black water according to organisational and WHS requirements.
Undertake water mitigation processes:
- Extract and dispose of excess clean and contaminated water using required equipment and processes according to job, WHS and organisational requirements.
- Activate in-structure drying equipment, as required, and monitor drying progress according to job, WHS and organisational requirements.
- Treat work area with antimicrobial chemicals as needed by job, WHS and organisational requirements.
Evaluate outcomes of water mitigation activities:
- Determine the need for post-remediation testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
- Determine further action or advice required based on evaluation or test results.
- Conduct repeat water mitigation activities, as needed, according to organisational and job requirements.
Complete work activities:
- Record site restoration and water mitigation outcomes and seek independent verification or sign-off, as required, according to job and WHS requirements.
- Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
- Clean and/or dispose of PPE as required by organisational standards.
- Check equipment for faults, wear or damage and report in accordance with organisational requirements.
- Store equipment and materials according to organisational requirements.
Some of the industries your skills will be used in are:
- child care centres
- disability services
- commercial businesses
- small businesses
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COURSE DETAILS:
Inside each unit, you will get the following:
- A Learner Manual - this is where you will find all of the content. These guides have been written by actual industry leaders.
- Self-Paced Workbook - these can be easily downloaded and printed or done right on your computer.
- Written Quizzes and Assessments - these are simple and easy to understand and can be printed or done online.
- Physical Skill and Demonstration - scenarios written specifically to practice skills that you will need in the real life industry.
- Certificate upon Completion
HOW WILL I BE ASSESSED?
Our goal is to make assessing as easy an as fun as possible. You are required to provide evidence that you have completed the work. We use short answer questions, long answer questions, quizzes, photos and videos. Below are some activities that you will be required to do in order to complete this unit:
Develop a plan to restore a water-damaged internal wall and hard floor at two different commercial sites where one site is contaminated by black water and one site is contaminated by grey water
Restore a domestic carpet damaged by clean water to pre-event condition.
Meet the Trainer

Fiona Morris
Founder - Australian Cleaning Academy
Our head trainer, Fiona Morris, has over 20 years experience in the cleaning industry. Not only has she established several successful cleaning businesses, she has trained many future cleaning business owners and upskilled many in the industry.
A qualified trainer and assessor, holding Cert IV TAE/ WHS and Cert III Cleaning Operations.