Work with diverse people
CODE: CHCDIV001
ENROL TODAY (or express interest)
What You'll Learn
We introduce you to the skills and knowledge needed in today's cleaning workforce.
You’ll learn how to:
Reflect on own perspectives:
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Identify and reflect on own social and cultural perspectives and biases
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Work with awareness of own limitations in self and social awareness
- Use reflection to support own ability to work inclusively and with understanding of others
- Identify and act on ways to improve own self and social awareness
Appreciate diversity and inclusiveness, and their benefits:
- Value and respect diversity and inclusiveness across all areas of work
- Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
- Use work practices that make environments safe for all
Communicate with people from diverse backgrounds and situations:
- Show respect for diversity in communication with all people
- Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
- Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
- Seek assistance from interpreters or other persons according to communication needs
Promote understanding across diverse groups:
- Identify issues that may cause communication misunderstandings or other difficulties
- Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
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Make an effort to sensitively resolve differences, taking account of diversity considerations
- Address any difficulties with appropriate people and seek assistance when required
Some of the industries your skills will be used in are:
- child care centres
- disability services
- commercial businesses
- small businesses
COURSE OPENS ON ***
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COURSE DETAILS:
Inside each unit, you will get the following:
- A Learner Manual - this is where you will find all of the content. These guides have been written by actual industry leaders.
- Self-Paced Workbook - these can be easily downloaded and printed or done right on your computer.
- Written Quizzes and Assessments - these are simple and easy to understand and can be printed or done online.
- Physical Skill and Demonstration - scenarios written specifically to practice skills that you will need in the real life industry.
- Certificate upon Completion
HOW WILL I BE ASSESSED?
Our goal is to make assessing as easy an as fun as possible. You are required to provide evidence that you have completed the work. We use short answer questions, long answer questions, quizzes, photos and videos. Below are some activities that you will be required to do in order to complete this unit:
Undertake a structured process to reflect on own perspectives on diversity
Recognise and respect the needs of people from diverse social and cultural backgrounds in at least 3 different situations:
- select and use appropriate verbal and non verbal communication
- recognise situations where misunderstandings may arise from diversity and form appropriate responses
Meet the Trainer
Fiona Morris
Founder - Australian Cleaning Academy
Our head trainer, Fiona Morris, has over 20 years experience in the cleaning. Not only has she established several successful cleaning businesses, she has trained many future cleaning business owners and upskilled many in the industry.
A qualified trainer and assessor, holding Cert IV TAE/ WHS and Cert III Cleaning Operations.
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I’ve gone from feeling stressed out and overworked to loving the life I live. This podcast has changed my life. I feel like Rani and Elle are trusted friends guiding me to a better version of myself.
Alex Deal
Founder of Level Up
